Your privacy is our priority. This document transparently explains how 99cuci collects, stores, uses, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010.
Our Commitment
We invest in the latest security infrastructure to ensure that every piece of information you share with us remains private and protected.
All data transmitted between your device and 99cuci's servers is protected with banking-grade 256-bit SSL encryption. No third party can intercept your information during transmission.
99cuci fully complies with Malaysia's Personal Data Protection Act 2010. We ensure all data processing is carried out lawfully, transparently, and responsibly in accordance with local legislation.
Your personal data is stored on servers protected by strict access controls, multi-layer authentication, and 24/7 monitoring by our experienced IT security team.
We do not sell, rent, or share your personal information with third-party advertisers or data brokers. Your data is used solely to enhance your experience on the 99cuci platform.
You have the right to access, correct, or request the deletion of your personal data at any time. Requests are straightforward to submit and are handled by our team within 14 business days.
In the event of any security incident involving your data, we will notify you and the relevant authorities within 72 hours in line with industry best practices.
Welcome to the official Privacy Policy page of 99cuci. We, 99cuci ("Platform", "We", "Company"), take the privacy and security of every member's personal data very seriously.
This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the 99cuci website, mobile app, and all related services. This document also outlines your rights as a data owner and how to exercise them.
By registering or continuing to use the 99cuci platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
Legal Basis: 99cuci complies with Malaysia's Personal Data Protection Act (PDPA) 2010 as the primary legislation governing personal data processing in the country. We are committed to ensuring all our data processing operations fully meet the requirements of this law.
We collect various types of information depending on your interactions with the 99cuci platform. Below are the main categories of data we process:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | KYC verification & fraud prevention |
| Contact | Email, phone | Communications & security notices |
| Financial | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical | IP, device, browser | Platform security & analytics |
| Games | Betting history, wins | Regulatory compliance & responsible gaming |
Important Note: We do not collect unnecessary or sensitive information such as biometric data, medical information, or religious beliefs, unless required by applicable law.
Every piece of information we collect is used for lawful and transparent purposes. We do not process your data for unrelated purposes without your consent.
With your consent, we send information about promotions, new bonuses, and platform updates. You can unsubscribe from marketing notifications at any time via the unsubscribe link in our emails or through your account settings.
Your Controls: You can manage your communication preferences at any time through the "Notification Settings" section in your account. This will not affect important security and account transaction notices.
99cuci does not sell or rent your personal data to any party. However, there are limited situations where we share information with trusted third parties:
We work with third-party service providers that help operate our platform, including:
All our service providers are required to sign strict data protection agreements and are only permitted to use your data for the specific purposes defined.
We may disclose your information to authorities where required by law, including in cases of:
Our Guarantee: In all data sharing situations, we ensure only the minimum necessary information is shared, and all recipient parties are bound by confidentiality obligations as stringent as our own standards.
99cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 99cuci platform. You can access the cookie preferences panel via the "Privacy Settings" link at the bottom of our website.
Cookie Duration: Session cookies are deleted automatically when you close your browser. Persistent cookies are stored for 30 to 365 days depending on their type and function, before expiring automatically.
We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Generally:
When your data is no longer needed, or when you request its deletion (and there is no legal obligation to retain it), we will securely delete or anonymise it using methods that ensure it cannot be recovered.
Important Exceptions: Even if you request data deletion, we may need to retain certain data if it is required to comply with legal obligations, resolve pending disputes, or enforce our agreements.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data. We are committed to processing every request within 14 business days.
Request a copy of all personal data we hold about you.
Correct any information that is inaccurate or incomplete.
Request deletion of your data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a structured, machine-readable format.
Request restriction of your data processing in certain situations.
How to Submit a Request: Submit a written request to our email at [email protected] with the subject line "Personal Data Rights Request". Include your account number and request type to speed up processing.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Report a Security Issue: If you notice any security vulnerabilities or suspicious activity on your account, please contact our security team immediately at [email protected]. We take every report seriously and will investigate within 24 hours.
The 99cuci platform may contain links to third-party websites or services such as game providers or payment processors. We would like to clarify the following important points:
Tip: When you leave the 99cuci platform and access third-party services, we recommend reading their privacy policy before providing any personal information.
99cuci reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made:
Continued use of the 99cuci platform after the effective date of any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For more complex complaints, we will provide a progress update within 14 business days.
Complaints to Regulatory Authorities: If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my or contact their official complaints hotline.
Your data is protected. Your gameplay is secure. Join millions of 99cuci members enjoying a responsible and trusted online gaming experience.